Terms of service

These terms govern your use of zenvorawear.shop and every order you place with JOACHIM ABEL ("we", "us", "our"). By browsing the site or placing an order you accept them. If you do not accept them, please do not order; you may still read the site and ask us a question.

Who you are contracting with

JOACHIM ABEL, Kölner Ring 164, 50374 Erftstadt, Germany, email support@zenvorawear.shop, telephone +49 2235 68473. The business name, the business address and the domain are explained in our Contact information policy: the domain is a web address only and is not the name of the business.

Consumers and businesses

A consumer is a natural person who concludes the contract for a purpose that is neither commercial nor connected with their own self-employed professional activity (section 13 BGB). A business acts in the exercise of its commercial or independent professional activity (section 14 BGB). The mandatory consumer provisions here apply to consumers; a business customer accepts that provisions applying only to consumers do not apply to it.

Products and descriptions

We describe products as accurately as we can, including fabric composition, measurements, lining, care instructions and the contents of the parcel. Screen settings vary, so colours may differ slightly from the photographs. Where a garment is shown styled with other pieces, those pieces are not included unless the product page says so. Measurements are taken flat on the production sample with the points of measurement named.

Order and conclusion of the contract

The presentation of products on the site is an invitation to order, not a binding offer. Your order is the offer to conclude a contract (sections 145 and following BGB). We accept it when we send the order confirmation email, and the contract is formed at that moment; an automatic acknowledgement that merely repeats your order is not an acceptance. We may decline an order if an item is unavailable, if a price or description error is obvious and material, if we cannot deliver to the address, or if we have reasonable grounds to suspect fraud. If we decline, we refund anything you have paid in full and without deduction.

Prices, value added tax and shipping

Prices are shown in the currency displayed at checkout and include German value added tax at the statutory rate of 19% where it applies. Shipping is calculated at checkout and shown before you pay, and the amount confirmed at checkout is the amount charged; no handling fee is added afterwards. We may change prices at any time, but a change never affects an order we have already confirmed.

Payment

Payment is made through the payment methods offered at checkout and is collected by the payment providers behind them. We never see or store your full card number, and the provider tells us only whether the payment succeeded. If a payment fails or is reversed, we may hold dispatch until it is settled and we email you before cancelling. Any charges your own bank applies are yours, and we do not add a payment surcharge of our own.

Delivery

We hand orders to the carrier within the preparation time stated in the Shipping policy, and the delivery estimates for each destination are set out there. Those estimates are not binding dates. In a consumer purchase the risk in the goods passes to you only when you, or a person you have named, take physical possession of them, so a parcel lost or damaged in transit is our responsibility.

Right of withdrawal and returns

Consumers have a right of withdrawal under sections 312g, 355 and 356 BGB: 14 days from delivery, without giving a reason, with the model withdrawal form annexed to our Refund policy. We also accept returns within 30 days as a voluntary addition that does not replace the statutory right. The conditions, the refund rules and the form are in the Refund policy, which forms part of these terms. A return needs no permission from us and carries no restocking fee.

Set-off and retention

You may set off against our claims only with counterclaims that are undisputed or have been established by a final court decision (section 387 BGB). You may exercise a right of retention only where your counterclaim arises from the same contractual relationship (section 273 BGB). The statutory rights to refuse performance that the law gives a consumer remain unaffected.

Retention of title

The goods remain our property until the purchase price has been paid in full (section 449 BGB). Until then you may not pledge them or transfer them by way of security. A consumer acquires ownership when the price is paid in full, and where the carrier collects the price on delivery that payment is treated as paid to us.

Availability and changes to the catalogue

Stock is limited and shared between channels, so an item can become unavailable between your visit and checkout. We do not substitute an item without asking you first. We may add, change or withdraw products and may change the design of the site at any time, but a change never affects an order already confirmed.

Use of the site

You may use the site for your own private purposes. You may not scrape it, place automated bulk requests, attempt to bypass its security, or use it in a way that interferes with other visitors. We may block access where these rules are broken.

Intellectual property

The text, photography, graphics, size charts, logos and layout of this site belong to us or are used with permission. You may not copy, republish or use them commercially without our written consent, except for the quotations that copyright law allows.

Liability

We are liable without limitation for intent and gross negligence, for injury to life, body or health, for the assumption of a guarantee, for fraudulently concealed defects and under the Produkthaftungsgesetz. For simple negligence we are liable only for breach of an obligation whose fulfilment is essential to the proper performance of the contract and on whose observance you may therefore regularly rely, and in that case only for the foreseeable damage typical for this type of contract. Section 823 BGB governs liability in tort and applies alongside these terms, and section 475 BGB prevents these rules from reducing the rights a consumer has. Sections 521 and 599 BGB limit liability for gratuitous transfers and for loans, and they apply to anything we provide to you without charge, such as a repair carried out as a gesture of goodwill. Nothing in these terms excludes liability for injury to life, body or health, and nothing in them limits your statutory rights.

Events outside our control

If an event outside our reasonable control prevents or delays performance, including a strike, a natural event, a failure of a carrier's network or an official measure, we tell you without undue delay and the time for performance is extended for as long as the event lasts. If the delay becomes substantial, you may withdraw from the affected part of the order and we refund it in full.

Changes to these terms

We may update these terms for a change in the law or in how the shop operates. The version published at the time of your order applies to that order, and a change never applies retrospectively.

Data protection

We process personal data as described in our Privacy policy, which forms part of these terms. It explains what we collect, why, on which legal basis and for how long, and how to exercise your rights.

Applicable law and dispute resolution

These terms are governed by the law of the Federal Republic of Germany. The mandatory consumer-protection rules of the country in which the buyer has their habitual residence remain unaffected, and a consumer may bring proceedings in the courts of that country where the law allows it. Under the Verbraucherstreitbeilegungsgesetz we are not obliged to take part in dispute resolution before a consumer arbitration board and do not commit to doing so; a consumer may nevertheless apply to the Universalschlichtungsstelle des Bundes in Kehl, Germany, which decides whether it has jurisdiction.

Severability and contact

If a provision of these terms is invalid, the rest remains in force and the invalid provision is replaced by the rule the parties would reasonably have agreed. Questions about these terms: support@zenvorawear.shop, +49 2235 68473, or by post to Kölner Ring 164, 50374 Erftstadt, Germany.